Agent stopped responding
Platform: Resolver Platform
This message means Resolver lost communication with the backend agent for the run.
Common message variant
- Connection Error: Agent stopped responding
Dialog shown in Resolver
Connection Error[Study '{studyName}'] Agent stopped responding. Please contact support
How to fix it
- Retry the operation.
- Refresh the page and relaunch the run.
- Check whether issue is limited to one study or affects multiple studies.
- If repeated, contact support and attach Developer, Monitor, and Server logs.