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Agent stopped responding

Platform: Resolver Platform
Severity: Error

This message means Resolver lost communication with the backend agent for the run.

Common message variant​

  • Connection Error: Agent stopped responding

Dialog text shown in Resolver​

Connection Error
[Study '{studyName}'] Agent stopped responding. Please contact support

How to fix it​

  1. Retry the operation.
  2. Refresh the page and relaunch the run.
  3. Check whether issue is limited to one study or affects multiple studies.
  4. If repeated, contact support and attach Developer, Monitor, and Server logs.