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Agent stopped responding

Platform: Resolver Platform

This message means Resolver lost communication with the backend agent for the run.

Dialog shown in Resolver​

Optimization Error[{studyName}] Agent stopped responding. Please contact support

If the study name is unavailable, {studyName} shows as "Unknown".

How to fix it​

  1. Retry the operation.
  2. Refresh the page and relaunch the run.
  3. Check whether issue is limited to one study or affects multiple studies.
  4. If repeated, contact support and attach Developer, Monitor, and Server logs. See Report Feedback to Support.