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Failed to start optimization

Platform: Resolver Platform

This message means the compute task backing the run could not start due to an infrastructure error (for example a transient cloud resource or container issue).

Dialog shown in Resolver​

Failed to start optimization[{studyName}] An infrastructure error has occured. Please contact support.

How to fix it​

  1. Retry the run.
  2. If it fails again, check whether the issue is limited to one study or affects multiple studies.
  3. Contact support and attach the run ID. See Report Feedback to Support.