Failed to Upload Study
Platform: Resolver Platform
This message means Resolver could not accept the uploaded study file. It has two causes, shown as different message variants.
Common message variants
- Upload Zip Invalid — the uploaded file is not a valid study export.
- Study not found — the study was deleted between the upload starting and the file arriving.
Dialog shown in Resolver
Failed to Upload StudyUpload Zip Invalid
Failed to Upload StudyStudy not found
How to fix it
- Upload Zip Invalid: re-export the study from the connector and upload the resulting file without modifying it.
- Study not found: confirm whether the study was deleted while the upload was in progress; if not intentional, re-export and upload again.
- If it still fails, contact support and attach the connector export. See Report Feedback to Support.