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Cloud data unavailable

Error ID: 1305
Platform: Process Simulate

This message appears when the system cannot communicate with the Resolver cloud server to retrieve project data. This may be due to network connectivity issues, server downtime, or authentication problems. The user can disable cloud integration in settings to proceed with local export only.

What this error means​

  • Severity: Error
  • Blocking behaviour: blocks_export
  • Dialog type: Error (OK button)
  • The message indicates that Resolver found an issue with the current Process Simulate setup and is warning you before continuing with the export/import workflow.

Dialog text shown in Resolver​

Resolver cloud cannot be reached.
Check your network connection (VPN routing, firewall, corporate proxy).

To continue without Cloud services:
Settings → Disable "Automatically connect to the Cloud"

How to fix it (step-by-step)​

  1. Carefully read the dialog text shown above and note any robots, operations, objects, or settings that are mentioned.
  2. In Process Simulate, inspect the affected station or operation and verify that the setup matches the expectations described in the message (for example: targets, robots, kinematics, collision sets, RCS configuration, export options, cloud settings, etc.).
  3. This error blocks the export. Adjust the Process Simulate model or Resolver settings so that the problematic condition no longer applies.
  4. Save your changes in Process Simulate and run the Resolver import/export again.
  5. Confirm that the message no longer appears, or that it now reflects the updated configuration correctly.